Strategic Technical Product Manager • 12+ Years Experience

Edwin Paul Product Manager | Platform & Tech Builder

Leading enterprise platform products, cloud modernization, developer experience (DX), and AI-driven innovations. Proven ability to define product vision, influence stakeholders, and deliver measurable outcomes through customer-focused and data-driven product leadership.

Core Expertise: API Platforms • Platform Modernization • Developer Experience (DX) • Product Analytics • Cloud Migration • AI Solutions

Explore Enterprise Experience View Products I've Built Download Resume LinkedIn
40K+ Users

Enterprise API Platform Scale

52K+

APIs Enabled with Self-Service

70-76%

Migration Effort Reduction

12.4K+

Insomnia Enterprise Users

Leadership Profile

Translating complex enterprise architectures into seamless developer & customer value.

With 12+ years of experience leading enterprise platform products across healthcare, smart energy, aviation, education, and enterprise SaaS, I bridge business objectives, engineering execution, and end-user adoption.

My core specialty lies in technical product management: owning API catalogs, cloud modernization (Tier-2 service and control plane migration to cloud-native stacks), self-service automation, and security governance (IDP secrets, proxy validation, HTTPS remediation).

Beyond managing enterprise platforms at massive scale, I continuously build, test, and prototype independent MVPs to stay sharp with modern frameworks, AI workflows, and API architectures.

IIM
PGP in Strategic Product Management
Indian Institute of Management (IIM) Visakhapatnam (2025)
Operational Framework

My Product Philosophy

Value & Velocity
01
Problem
Friction & bottlenecks
02
User
Developer / Installer personas
03
Insight
Telemetry & incident logs
04
Opportunity
TAM / CBA & ROI case
05
Solution
Self-service & UI wizard
06
MVP
Rapid feedback loop
07
Measure
Adoption & manual effort saved
08
Iterate
Continuous optimization
Guiding Statement: "I turn technical complexity and telemetry data into self-service products, intuitive developer journeys, and measurable efficiency gains."

Work History

Professional Product Experience

12+ years leading platform modernization, developer tools, API ecosystems, and customer discovery across top enterprise environments.

Enterprise API Platform (Stargate) & Insomnia Enterprise UnitedHealth Group, Bengaluru

Technical Product Manager

Enterprise Scale: 40K+ users • 52K+ APIs • 12,400+ Managed Users

Apr 2024 – Present
70-76%
Migration Effort Reduced
~22 Mins
Manual Effort Saved / Req
52K+
APIs on Self-Service
1,309 / 668
Secrets & Proxies Remediated
Enterprise Platform Strategy & Execution
  • • Managed product strategy, adoption, and governance across enterprise API Platform (Stargate) and Insomnia Enterprise supporting 40K+ users and 52K+ APIs.
  • • Led cloud modernization initiatives, including Tier-2 service migration and control plane migration to cloud-native infrastructure.
  • • Delivered high-impact self-service capabilities: Consumer Lookup, Proxy Lookup, API Tryout, and Resource Group Migration, reducing migration effort by 70-76% and eliminating ~22 minutes of manual validation effort per request.
  • • Spearheaded security governance initiatives: rotated 1,309 IDP secrets and remediated 668 HTTP proxies to HTTPS, enforcing OHID credential cleanup and proxy ownership validation.
  • • Introduced observability enhancements and OAuth troubleshooting workflows, significantly accelerating MTTR for engineering teams.
Enterprise Adoption: Insomnia Enterprise & Kong Collaboration
  • • Led enterprise rollout of Insomnia Enterprise as the approved API testing standard, driving organization-wide migration from legacy tools and supporting 12,400+ enterprise users.
  • • Established enablement infrastructure: weekly Office Hours, migration guides, troubleshooting forums, and standardized best-practice documentation.
  • • Partnered directly with Kong Engineering and internal executive stakeholders to investigate defects, influence product roadmaps, and implement enterprise-grade feature enhancements.
Enterprise API Platform UnitedHealth Group, Bengaluru

Consultant Business Systems

Customer Discovery, Market Research, CBA & Platform Analytics

May 2022 – Apr 2024
+40%
Platform Traffic & Visibility Lift
TAM & CBA
Investment Assessments
Self-Service
ServiceNow Documentation Gaps Closed
  • • Conducted market research, competitive analysis, and customer discovery to shape feature prioritization for API Catalog and API Management products.
  • • Developed comprehensive business cases, cost-benefit analyses (CBA), product forecasts, and Total Addressable Market (TAM) assessments to justify multi-year platform investments.
  • • Partnered with engineering, design, and business teams to define PRDs, user stories, acceptance criteria, and KPI frameworks.
  • • Analysed ServiceNow incident patterns to identify content gaps; developed Kibana dashboards tracking developer engagement, contributing to a 40% increase in platform traffic and visibility.
SpaceLogic C-Bus Commission Software HCL Technologies, Bengaluru

Product Owner

Smart Buildings • Energy Management • Agile Backlog Ownership

May 2020 – May 2022
+40%
Customer Adoption via UI Enhancements
+10%
CSAT via Structured Feedback Program
  • • Authored user stories and acceptance criteria, ensuring clear requirements and rapid Agile delivery.
  • • Served as the voice of the customer, translating installer feedback into actionable software improvements.
  • • Recommended UI enhancements for the commissioning software that drove a 40% increase in customer adoption.
  • • Established a structured customer feedback loop, yielding a 10% improvement in customer satisfaction.
Conduent HSP Infinite Computer Solutions, Bengaluru

Associate Product Owner

Healthcare Platforms • Customer Discovery • Analytics

Sep 2019 – Apr 2020
+12 Pts
NPS Increase
+18%
Feature Utilization
+15%
User Engagement
+15%
Customer Satisfaction
  • • Partnered with Product Managers and engineering teams to define feature objectives, success metrics, and tracking mechanisms.
  • • Developed product documentation and user enablement materials contributing to a 15% increase in user engagement.
  • • Conducted customer interviews and market analysis, leading to a 15% improvement in CSAT and increasing NPS by 12 points.
  • • Defined and monitored product KPIs and dashboards, improving feature adoption and utilization by 18%.
Airbus Aviation Platform Alten Calsoft Labs, Bengaluru

Product Analyst

Mission-Critical Telemetry • Safety & Compliance • Root Cause Analysis

Apr 2019 – Sep 2019

Analysed product performance, user behavior, and customer feedback data across the Airbus platform. Performed root cause analysis on product issues and defined/tracked product KPIs to measure platform health. Collaborated with aviation domain experts to prioritize features based on safety, compliance, and user value.

Chegg Web Portal SPI Technologies India Pvt Ltd, Chennai

Senior Subject Matter Expert

User Journey Optimization • Experimentation • Churn Reduction

Nov 2015 – Apr 2019
Impact: Reduced User Churn by 7%

Collaborated with marketing, UX, operations, and engineering to conceptualize and execute product experiments. Identified user journey friction points and recommended optimizations that directly lowered churn. Authored PRDs and contributed to sprint planning and backlog grooming.

Independent Execution & MVPs

Products I've Built

Outside my professional work, I build products to explore ideas, validate concepts, and strengthen my understanding of users, technology, and product development.

Cloud FinOps / Cost Intelligence Live Demo

CostPilot

Proactive Azure cloud cost governance & optimization intelligence

The Problem

Unmonitored cloud resource sprawl and opaque service charges lead to unexpected Azure billing surges and zero financial visibility for engineering leads.

Product Thinking & Decisions

Prioritized visual consumption trends, resource-level unit cost attribution, and actionable rightsizing recommendations over raw invoice tables.

Future Roadmap
Budget Anomaly Alerts Tagging Governance Idle Resource Shutdown Multi-Cloud (AWS/GCP)
Launch CostPilot Demo
Learning Management System Live Demo

Educare

Structured learning & modern student course journey

The Problem

Cluttered interfaces lead to cognitive overload and student course abandonment.

My Role & MVP

Solo PM & Builder: Designed curriculum flows, modular video delivery, and responsive layouts.

Future Roadmap
Assessments Certificates Student Analytics AI Assistant
Launch Educare Demo
Analytics Dashboard Concept Live Studio

Restaurant KPI

Data-driven performance dashboard for restaurant operators

The Problem

Managers struggle to correlate food costs, table turnover, and staff schedules in one view.

Product Thinking

Focused on RevPASH and visual health indicators optimized for tablet use during service.

Future Roadmap
Trend Comparison Threshold Alerts AI Recommendations
Launch KPI Studio
API / Backend Engine Architecture Spec

Website Analytics API

Privacy-conscious, lightweight event ingestion engine

Architecture Flow
Client → Script → Analytics API → Ingestion Queue → Dashboards
Sample Endpoints
POST /api/events (Ingestion)
GET /api/analytics (Aggregations)
Future Roadmap
Real-time Funnels Cohort Retention Webhook Alerts

Skillset Matrix

Capabilities & Tools

Proven skills structured across product strategy, technical execution, platform tools, and executive leadership.

Domain 01

Product Management

  • Product Strategy & Roadmapping
  • API Management
  • Platform Modernization
  • Developer Experience (DX)
  • Product Analytics
  • Customer Discovery
  • AI Solutions
Domain 02

Technical PM

  • Enterprise API Platforms
  • Cloud Migration (Tier-2 & Control Plane)
  • Security & Governance
  • IDP Secret Rotation & HTTPS Remediation
  • MVP Development
  • Technical Prototyping
  • Observability & Telemetry
Domain 03

Tools & Infrastructure

  • Kibana Analytics
  • ServiceNow
  • Jira & Azure DevOps
  • Figma (Wireframing & UX)
  • Insomnia Enterprise / Postman
  • Microsoft Office Suite
  • Power BI
Domain 04

Leadership & Comms

  • Stakeholder Management
  • Cross-Functional Leadership
  • Executive Communication
  • Vendor Eng Partnerships (Kong)
  • Agile Sprint Ceremonies
  • Enablement & Office Hours
  • GTM & Product Communications

Academic Foundation

Academics & Examinations

Strategic PM
Post Graduation (PGP)

Indian Institute of Management, Visakhapatnam

Strategic Product Management

Completed 2025
Master of Technology (M.Tech)

College of Engineering Trivandrum

Computer Science

Affiliated to Kerala University

Completed 2015 CGPA: 8.4 / 10
Bachelor of Technology (B.Tech)

Government Engineering College Thrissur

Computer Science & Engineering

University of Calicut

Completed 2012 Score: 64%
GATE
GATE 2013 (Computer Science)
Graduate Aptitude Test in Engineering • All India National Exam
Score: 538
AIR: 2138
KEAM
KEAM 2008 (Engineering)
Kerala Engineering Entrance Examination
Rank: 1355
Year: 2008

Professional Training

Certifications

Product & Requirements
Requirements Writing
University of South Wales, Sydney
Software Product Management
Software Processes & Agile Practices
University of Alberta
API Engineering
API Documentation (JSON, XML, REST APIs)
Udemy Technical Series
AI & Machine Learning
Data Science with Machine Learning
EvarCity
Agile Frameworks
Agile Fundamentals (Scrum & Kanban)
Udemy
Compliance & Security
HIPAA Privacy & Information Security
Conduent Enterprise Training
IEEE International Publication

Mining Images for Image Annotation using SURF Detection Technique

Authors: Edwin Paul, Ajeena Beegom A S • College of Engineering Trivandrum

2015 International Conference on Control, Communication & Computing India (ICCC), Trivandrum

View Publication on IEEE Xplore

Dossier

Want to review the full resume?

Review my complete work history, platform scale accomplishments, and technical credentials in standardized PDF format.

Download PDF Resume

Custom Domain: edwin-paul.com • Mobile: +91-8428912486

Get In Touch

Let's build products that solve real problems.

I'm always open to conversations around Technical Product Management, API platform architecture, developer experience (DX), and leadership opportunities.

Direct Email
tftxvr@gmail.com
Mobile Phone
+91-8428912486 / +91-9809482600
Custom Domain
edwin-paul.com